Any pet parent who wants peace of mind against accidents, sudden illnesses, or costly treatments. You can even insure multiple pets together.

• • Accident & illness treatments
• • Hospitalization and surgeries
• • Mortality benefit (for covered illness or accident)
• • Long-term & terminal illness care
• • Routine care / OPD (as per plan)
• • Theft, loss, or third-party liability (as per plan)

• • Pre-existing conditions (before policy start)
• • Cosmetic or elective procedures
• • Breeding, pregnancy, or congenital issues (including spaying/neutering)
• • Experimental or unapproved treatments

Base policies usually don't include vaccinations, but some plans offer preventive care add-ons.

Yes — generally 15–30 days for illnesses and immediate coverage for accidents (depending on the insurer).

• • Pay your vet and collect bills, prescriptions, and reports
• • Submit them online or via email
• • Get reimbursed once the claim is approved

• • Details of your pet
• • Photos of your pet
• • Vaccination and medical records

Yes! You can insure multiple pets or get a discount for additional ones.

Absolutely. Petos plans are renewable annually, and premiums may adjust with your pet's age or claims history.

Most claims are processed within 1–3 weeks after receiving all documents.

• • Visit any Petos partner clinic
• • Pay your bill through the Petos app using UPI, card, or net banking
• • Receive your cashback instantly or within 24 hours
• • Use your wallet balance on your next vet visit, grooming session, or wellness plan

You can use this feature only at clinics partnered with Petos. The list of partner clinics is available inside the Petos app.

The cashback amount depends on the plan you've purchased. Some plans offer higher rewards than others.

Cashback is usually credited instantly or within 24 hours of a successful payment.

No, there's no limit on how much cashback you can earn. You'll continue earning cashback every time you pay through the Petos app.

Your Petos Wallet balance can be used for:

• • Future vet visits
• • Grooming services
• • Pet wellness plans
• • Other Petos partner services listed in the app

No. All payments are secure, and there are no hidden fees. Cashback is real and credited to your Petos Wallet as per the plan's terms.

If a transaction fails but money is deducted, it will usually be refunded automatically by your bank within a few days. If not, you can reach out to the Petos support team via the app for quick assistance.

Yes, the Pet Care Payment Solution is available only to Petos customers with an active insurance or wellness plan.

• • Annual Vaccination (Core & Booster shots)
• • De-worming (Quarterly doses)
• • Grooming – Ear Cleaning, Nail Clipping, Bathing
• • Physical Vet Consultations at partner clinics
• • Dental Check-up
• • Eye Care
• • Vitamin Shots
• • Emergency Pet Care Financing

If your pet needs urgent medical attention, Petos provides instant financing support (up to the plan limit). You can pay directly through the Petos app at our partner clinics, and the financing helps cover the cost on the spot which you can pay in 12 months interest free installments.

All vaccinations and deworming sessions are carried out at authorized Petos partner clinics to ensure safety and proper record keeping.

Yes, you can select from our network of verified partner clinics listed in the Petos app. We’re continuously expanding our clinic network across Delhi NCR.

The number of grooming sessions (bathing, nail clipping, ear cleaning) depends on your selected plan. You can view session counts and utilize the coupons available on the app.

• • Eye Care includes eye cleaning, tear duct inspection, and infection screening.
• • Dental Check-up includes oral examination, plaque detection, and hygiene recommendations.

Vitamin shots are given once a year (or as per vet advice) to boost immunity, improve coat health, and support overall vitality.

Yes. You can upgrade to a higher wellness plan anytime within the policy year by paying the difference in plan cost.

Yes. Cosmetic treatments, breed-specific surgeries, and non-medical cosmetic grooming (like coloring or styling) are excluded.

Currently, Petos Wellness Plans are available in Delhi NCR, with new cities being added soon.